Shipping Policy

PLEASE READ BEFORE PLACING AN ORDER

Thank you for choosing THCA Best Budz! We are committed to providing you with the best THCA flower at competitive prices, as well as exceptional customer service. Below is a detailed explanation of our fulfillment and shipping process to ensure transparency and set clear expectations.

Fulfillment & Shipping Schedule

Business Hours

  • Customer Service: Monday–Friday, 9:00 AM–4:00 PM EST
  • Fulfillment Team: Monday–Friday, 9:00 AM–4:00 PM PST
  • Closed on weekends and federal holidays

Weekend Orders

Orders placed over the weekend will not ship until the following business days.

Processing Time

  • Most orders ship out the day after they are placed.
  • Occasionally, an order may ship the same day, but this is rare and not guaranteed.
  • We allow up to 3 full business days for order processing before shipment.

Shipping Notifications

  • When your shipping label is printed, you will automatically receive an email with tracking information.
  • Important: A printed label does not mean your order has shipped, only that it is being prepared.
  • Orders are typically handed off to the carrier (USPS or UPS) the same day they are printed; however, this is not guaranteed.
  • After handoff, all delivery updates must come from the carrier. Please contact USPS or UPS directly with your tracking number.
  • Always track your package on the carrier's official website (usps.com or ups.com). Do not use the Shop App, as its information is not accurate.

When to Contact Us

  • Please do not contact us unless 2 full business days have passed since you placed your order.
  1. Example 1: If you order on Monday, wait until Thursday before inquiring.
  2. Example 2: If you order on Friday, your order may not ship until end of day Tuesday.
  • If you would like to cancel prior to shipment, contact us for a full refund if the order has not left the facility.
  • If the order has shipped, you may return it sealed in its original condition for a full refund once received.

Shipping Carrier Responsibility

  • Once your package is handed off to USPS or UPS, all shipping times and delays are beyond our control.
  • Shipping Costs: Fees paid at checkout are passed directly to the carrier. THCA Best Budz does not profit from expedited shipping.
  • We are not responsible for carrier delays.

Order Issues

Contact us at sales@thcabestbudz.com with:

  • Your 5-digit order number
  • A detailed description of the issue
  • Photos, if requested
  • We will always correct mistakes on our end and ensure you are satisfied with your purchase. Please contact us before leaving negative reviews.
  • Lost or Stolen Packages: While we are not responsible, we will do our best to assist.
  • Note: Cancellations must be made before processing begins. Once a label is printed, you may not cancel, but you may return the order sealed for a full refund.

Customer Courtesy Policy

Our team works diligently to provide quality products and service. We ask that all communication remain respectful.

  • Profanity or rudeness will not be tolerated and may result in a ban from ordering.

Shipping Timeframes

Example:

Order Placed: Monday, January 2

  1. Latest Ship Date: Wednesday, January 4 (end of day)
  2. Target Ship Date: Tuesday, January 3 (not guaranteed)

Customer-Selected Shipping Methods

  • USPS Priority Mail: Up to 3 business days after shipment
  • UPS 2nd Day Air: 2 business days after shipment
  • UPS Next Day Air: 1 business day after shipment

Note: Weekends and holidays do not count as business days.

Additional Notes

  • We do not ship internationally.
  • We do not ship to states that have banned THCA hemp products, including: Arkansas, Hawaii, Idaho, Kansas, Minnesota, Louisiana, Oklahoma, Oregon, Rhode Island, Utah, and Vermont.
  • Orders over $150 are considered high value and may require an adult signature.
  • No Saturday delivery for UPS 2nd Day Air or Next Day Air. Orders shipped Friday will deliver Monday (Next Day Air) or Tuesday (2nd Day Air).